Europe South Asia Asia Pacific Americas Middle East Africa BBC Homepage World Service Education



Front Page

World

UK

UK Politics

Business

Sci/Tech

Health

Education

Sport

Entertainment

Talking Point

In Depth

On Air

Archive
Feedback
Low Graphics
Help

Wednesday, June 23, 1999 Published at 10:54 GMT 11:54 UK


Business: The Company File

Call centre jobs boost for Wales



The UK's biggest cable operator Cable and Wireless Communications has confirmed it is bringing 1,200 new jobs to Swansea in south west Wales.

The city has been selected as the location for a major new customer service centre.


[ image: Swansea had to fight off Irish competition to get the call-centre]
Swansea had to fight off Irish competition to get the call-centre
Having fought off competition from Waterford in Ireland, Swansea will now become a "flagship" operation when it opens in October.

It is the biggest job creating project seen in the city for more than a decade.

There are hopes it will do much to boost confidence in the area following a long series of economic setbacks.

The Welsh Development Agency, Welsh Office and Swansea City and County Council have been involved in negotiations to attract the project.

Business confidence

Welsh Secretary Alun Michael said the decision proved that international companies had confidence in the abilities of the Welsh workforce.

"Success today has been hard fought," he said.

"Team Wales has needed to work cohesively and effectively to bring CWC here against stiff competition."

Initially, 400 jobs will be created with a further 800 full and part-time posts added over the following 18 months.

Using the latest technology, the centre will deal with a range of customer inquiries, sales and billing queries needed to support the digitial TV service to be rolled out across the UK on 1 July.

CWC, which is 52% owned by Cable & Wireless, already has call centres in Brighton, Manchester and Glasgow.



Advanced options | Search tips




Back to top | BBC News Home | BBC Homepage |


The Company File Contents

Internet Links


Cable and Wireless Communications

National Assembly for Wales

Swansea City and County Council


The BBC is not responsible for the content of external internet sites.




In this section

Microsoft trial mediator welcomed

Vodafone takeover battle heats up

Christmas turkey strike vote

NatWest bid timetable frozen

France faces EU action over electricity

Pace enters US cable heartland

Mannesmann fights back

Storehouse splits up Mothercare and Bhs

The rapid rise of Vodafone

The hidden shopping bills

Europe's top net stock

Safeway faces cash demand probe

Mitchell intervenes to help shipyard

New factory creates 500 jobs

Drugs company announces 300 jobs

BT speeds internet access

ICL creates 1,000 UK jobs

National Power splits in two

NTT to slash workforce

Scoot links up with Vivendi

New freedom for Post Office

Insolvent firms to get breathing space

Airtours profits jump 12%

Freeserve shares surge

LVMH buys UK auction house

Rover - a car firm's troubles