Computer crash hits benefits cash

200,000 people could not withdraw benefits cash

A national computer problem prevented people from withdrawing benefits and pensions on Monday, it has emerged.

The Post Office said its Card Account computer network crashed between midday and 1543 BST, hitting 200,000 customers.

The new automated account system, which was introduced last year and pays out pensions and other benefits, is now working normally.

The Post Office apologised to customers who were affected by the problem.

The system has crashed once before. On 7 July, the system went down for about one hour.

Around 1.7 million people are using the new direct payment scheme which can only be used to receive benefits, state pensions and new tax credit payments.

Users can then take out cash using their cards at Post Office branches.

Post Office spokesman Jonathan Kinsella said: "We apologise to our customers for the problem. We would encourage people to return to their post office this afternoon, where they will now be able to collect their benefits."