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Last Updated: Monday, 17 November, 2003, 01:08 GMT
Royal Mail in 1m Olympic apology
Postal workers want more pay
Royal Mail has agreed to give 1m to London's bid for the 2012 Olympic Games in what it says is an apology for disrupted services.

The firm agreed the donation with watchdog body Postwatch, and is to come from special stamp sales next year.

The decision follows severe disruption to postal services caused by wildcat strikes in London and elsewhere.

Postwatch said it accepted individual compensation claims would be impossible for Royal Mail to handle.

The priority at this point, it said, was for Royal Mail to concentrate on getting services back to normal from the dispute, which meant some post from October has still to be delivered.

'Sincerely sorry'

"Both organisations recognised the need for customers to be shown, in some tangible way, that Royal Mail was sincerely sorry to customers for the inconvenience caused," Postwatch said in a statement.

Royal Mail chief executive Adam Crozier stressed the need for an apology.

"We let our customers down," he said in a statement, "and this is a straightforward way to say sorry."

Royal Mail last week announced its first profit for five years - albeit one of only 3m.


WATCH AND LISTEN
The BBC's Jeff Randall
"The company showed a glimpse of recovery"



SEE ALSO:
Royal Mail announces 3m profit
13 Nov 03  |  Business
London Olympic site revealed
12 Nov 03  |  London
What now for the Royal Mail?
07 Nov 03  |  Business


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