Contacts: Benefits and Poverty

If you want to find out more about benefits, or have a complaint about a welfare service, where can you go for help? There are a number of organisations that can help you.

The BBC is not responsible for the content of external internet sites and can not guarantee the quality of service you will receive.

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Advice UK

Advice UK is a national federation of information and advice centres.

ADVICE UK
12th Floor
New London Bridge House
25 London Bridge Street
London
SE1 9ST

Tel: [phone]
Fax: [phone]

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The Association of British Insurers

The Association of British Insurers is the trade association for the UK's insurance industry, representing around 400 companies.

Association of British Insurers
51 Gresham Street
London
EC2V 7HQ

Tel: [phone]
Fax: [phone]

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Association of Independent Advice Centres

The association is a network of advice centres in Northern Ireland.

AIAC
303 Ormeau Road
Belfast
BT7 3GG

Tel: [phone]

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Child Poverty Action Group

The CPAG promotes the relief of poverty amongst families with children.

Child Poverty Action Group
94 White Lion Street
London
N1 9PF

Tel [phone]
Fax [phone]

Child Poverty Action Group in Scotland
Unit 09 Ladywell
94 Duke Street
Glasgow
G4 0UW

Tel: [phone]
Fax: [phone]

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Child Support Agency

The agency collects and pays child support maintenance

Tel: [phone]
Textphone: 08457 138 924

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Citizens Advice Bureau

The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice.

The National Association of Citizens Advice Bureaux
Myddelton House
115-123 Pentonville Road
London
N1 9LZ

Citizens Advice Scotland
Spectrum House
2 Powderhall Road
Edinburgh
EH7 4GB

Tel: [phone]
Fax: [phone]

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Community Legal Service

The service is provided by the government to offer people advice on their legal rights.

Community Legal Service
1st Floor
12 Roger Street
London
WC1N 2JL

Fax: [phone] Tel: [phone]

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The Consumer Credit Association

The Consumer Credit Association represents businesses involved in the UK credit industry

Consumer Credit Association
Queens House
Queens Road
Chester
CH1 3BQ

Tel: [phone]

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Department for Work and Pensions

The government department dealing with all work and pensions related issues.

Department for Work and Pensions
Correspondence Unit
Room 540
The Adelphi
1-11 John Adam Street
London
WC2N 6HT

Tel: [phone]
Fax: [phone]

Child Benefit helpline : 0845 302 1444
Textphone: 0845 302 1474 Benefit Enquiry Line for People with Disabilities: This is a confidential telephone advice and information service, for disabled people, their carers and representatives.

Tel: [phone]
Textphone: 0800 243355

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Department of Trade and Industry

The DTI regulates, promotes and encourages UK businesses

DTI 1 Victoria Street
London
SW1H 0ET

020 7215 5000

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Dial UK

Dial UK is a network of disability advice groups.

Dial UK
St Catherine's
Tickhill Road
Doncaster
South Yorkshire
DN4 8QN

Tel: [phone]
Fax: [phone]
TextPhone: 01302 310 123

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Disability Alliance

The Alliance campaigns for increased benefits for disabled people.

Disability Alliance
Universal House
88-94 Wentworth Street
London
E1 7SA

Tel: [phone]

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Disability Rights Commission

The Commission works to eliminate discrimination against the disabled.

DRC Helpline
FREEPOST MID02164
Stratford upon Avon
CV37 9BR

Tel: [phone]
Textphone: 08457 622 644
Fax: [phone]

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Disability Unit

The disability unit provides information and advice for the disabled.

Disability Unit
Department for Work and Pensions
Level 6
Adelphi building
John Adams Street
London
WC2N 6HT

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Family Action

The association provides support to Britain's poorest families.

Family Action
501-505 Kingsland Road
London
E8 4AU

Tel: [phone]
Fax: [phone]

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Gingerbread

Gingerbread is a support organisation for lone parent families.

Gingerbread
7 Sovereign Close
Sovereign Court
London
E1W 3HW

Tel: [phone]
Fax: [phone]

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Inland Revenue

The Inland Revenue is responsible for the efficient administration of direct taxes, tax credits, child benefit, national insurance contributions, student loans and National Minimum Wage enforcement.

Inland Revenue
Somerset House
Strand
London
WC2R 1LB

Tel: [phone]

Working Tax Credit/Child Tax Credit Helpline:
In Great Britain: 0845 300 3900 (textphone 0845 300 3909 )
In Northern Ireland: 0845 603 2000 (textphone 0845 607 6078)

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Information Commissioner

The commissioner is responsible for enforcing the law regarding data protection and freedom of information

Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: [phone]
Fax: [phone]

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The Institute of Chartered Accountants

The Institute of Chartered Accountants is the largest professional accountancy body in Europe, with over 125,000 members.

Institute of Chartered Accountants in England & Wales
Chartered Accountants' Hall
PO Box 433
Moorgate Place
London
EC2P 2BJ

Tel: [phone]

The Institute of Chartered Accountants of Scotland

The Institute of Chartered Accountants of Scotland represents accountants in this part of the UK.

CA House
21 Haymarket Yards
Edinburgh
EH12 5BH

Tel: [phone]
Fax: [phone]

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Institute of Financial Planning

The Institute is the professional body that represents those involved financial planning.

Institute of Financial Planning
Whitefriars Centre
Lewins Mead
Bristol
BS1 2NT

Tel. - 0117 945 2470
Fax - 0117 929 2214

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Institute for Fiscal Studies

The institute is think-tank that analyses the UK taxation system.

The Institute for Fiscal Studies
7 Ridgmount Street
London
WC1E 7AE

Tel: [phone]
Fax: [phone]

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Jobcentres

Jobcentres offer work and benefit services across the UK.

Jobcentres
Level 6
Caxton House
Tothill Street
London
SW1H 9NA

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National Audit Office

The National Audit Office scrutinises public spending on behalf of Parliament.

National Audit Office 157-197 Buckingham Palace Road
London
SW1W 9SP

Tel: [phone]
Fax: [phone]

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Refugee Council

The Refugee Council is the largest organisation in the UK working with asylum seekers and refugees.

Refugee Council
3 Bondway
London
SW8 1SJ

Tel: [phone]
Fax: [phone]

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TaxAid

TaxAid provides free tax advice to those who can't afford to pay for an accountant or tax adviser.

Tel: [phone]

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Women's Royal Voluntary Service

The WRVS provides a range of support services.

WRVS Head Office
Milton Hill House
Milton Hill
Steventon
Abingdon
Oxfordshire
OX13 6AD

Tel: [phone]
Fax: [phone]