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If you have a complaint about a savings product or investment, who can you call? There are a number of organisations that can help you. The BBC is not responsible for the content of external internet sites and can not guarantee the quality of service you will receive.
The Association of British Insurers The Association of British Insurers is the trade association for the UK's insurance industry, representing around 400 companies. Association of British Insurers
51 Gresham Street
London
EC2V 7HQ
Tel: 020 7600 3333
Fax: 020 7696 8999
Council of Mortgage Lenders The CML represents the interests of mortgage lenders in the UK Council of Mortgage Lenders
North West Wing
Bush House
Aldwych
London
WC2B 4PJ Tel: 0845 373 6771
Ethical Investment Research Service The service researches corporate behaviour and provides information to potential investors. Ethical Investment Research Service
80-84 Bondway
London
SW8 1SF
Tel: 020 7840 5700
Fax: 020 7735 5323
Factors and Discounters Association The FDA represents the interests and activities of those companies that provide factoring, invoice discounting, and other forms of asset based finance. Factors & Discounters Association
Boston House
The Little Green
Richmond
Surrey
TW9 1QE
Tel: 020 8332 9955
Fax: 020 8332 2585
Financial Ombudsman Service The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR Tel: 0845 080 1800
Fax: 020 7964 1001
Financial Services Authority The FSA aims to maintain efficient, orderly and clean financial markets and help retail consumers achieve a fair deal. The Financial Services Authority
25 The North Colonnade
Canary Wharf
London E14 5HS
Tel: 020 7066 1000
Financial Services Compensation Scheme The FSCS may pay compensation if an authorised firm is unable to pay claims against it. Financial Services Compensation Scheme
7th Floor
Lloyds Chambers
Portsoken Street
London
E1 8BN Tel: 020 7892 7300 Fax: 020 7892 7301
Information Commissioner The commissioner is responsible for enforcing the law regarding data protection and freedom of information Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Tel: 01625 545 745
Fax: 01625 524 510
The Institute of Chartered Accountants The Institute of Chartered Accountants is the largest professional accountancy body in Europe, with over 125,000 members. Institute of Chartered Accountants in England & Wales
Chartered Accountants' Hall
PO Box 433
Moorgate Place
London
EC2P 2BJ Tel: 0207 920 8100 The Institute of Chartered Accountants of Scotland The Institute of Chartered Accountants of Scotland represents accountants in this part of the UK. CA House
21 Haymarket Yards
Edinburgh
EH12 5BH Tel: 0131 347 0100
Fax: 0131 347 0105
Institute of Financial Planning The Institute is the professional body that represents those involved financial planning. Institute of Financial Planning
Whitefriars Centre
Lewins Mead
Bristol
BS1 2NT
Tel. - 0117 945 2470
Fax - 0117 929 2214
Investment Management Association The Investment Management Association is the UK trade body for the professional investment management industry. IMA
65 Kingsway
London
WC2B 6TD Tel: 020 7831 0898 Fax: 020 7831 9975
Office of Fair Trading The OFT protects consumer rights and ensures that business compete fairly Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX Tel: 08457 22 44 99
The Trading Standards Institute Trading standards provide consumers and businesses with information on their rights. The Trading Standards Institute
4/5 Hadleigh Business Centre
351 London Road
Hadleigh
Essex
SS7 2BT Tel: 0870 872 9000
Fax: 0870 872 9025
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