How to resolve bullying at work

For most people bullying is a hazy memory from their days at school, but for some it can be a depressing part of their everyday experience at work.

There are two main forms of abuse - harassment and bullying. Generally speaking, harassment is conduct that demeans an individual, whether related to their age, sex, race, disability or religion. Bullying, on the other hand, normally consists of offensive, insulting or threatening behaviour.

Both types can be carried out by individuals or groups and can be frightening and miserable for the victim.

They can take the form of malicious gossip, ridicule of a person in front of everyone else, barbed threats about job security or unwanted sexual advances such as standing too close or personal contact.

Speak out

If this is happening to you then find someone you can talk to about your concerns - it may be a sympathetic line manager or colleague. If you are convinced you are being bullied or harassed then make immediate contact with your union representative who will give you advice.

Fight back against the bullies Speak to a colleague or manager Keep a written record of abuse Contact your union rep Make a formal complaint

Keep a detailed diary of every incident. Note down dates, times, who was involved and what happened - this could be crucial evidence for an employment tribunal.

Warn the person who is causing the problem to stop otherwise you will take it further, alternatively you can get someone to do this on your behalf or write them a letter. Be firm and confident, but not aggressive or confrontational.

If it fails to stop then you may decide to make a formal complaint. All companies should have a grievance procedure - details of which would be laid out in your contract of employment - which you should follow to the letter. Again, advice from a union rep or sympathetic manager can be crucial at this stage.