BBC NEWS Americas Africa Europe Middle East South Asia Asia Pacific Arabic Spanish Russian Chinese Welsh
BBCi CATEGORIES   TV   RADIO   COMMUNICATE   WHERE I LIVE   INDEX    SEARCH 

BBC NEWS
 You are in:  Business
Front Page 
World 
UK 
UK Politics 
Business 
Market Data 
Economy 
Companies 
E-Commerce 
Your Money 
Business Basics 
Sci/Tech 
Health 
Education 
Entertainment 
Talking Point 
In Depth 
AudioVideo 


Commonwealth Games 2002

BBC Sport

BBC Weather

SERVICES 
Tuesday, 9 April, 2002, 15:46 GMT 16:46 UK
UK online supermarkets 'disappoint'
news in brief
UK consumers are likely to find online grocery shopping a disappointing experience, a new survey has suggested.

The survey, carried out by food retail magazine The Grocer, found glitches with most of the five big UK supermarkets' online shopping services.

The most frequently encountered problems were difficulties logging on, late deliveries, and wrong orders.

Waitrose and Tesco's sites came top of the league table, while Asda's was ranked last after researchers made six abortive attempts to log on.

In other glitches, J Sainsbury's delivered an order worth five times more than the Grocer's team had ordered.

The Grocer also reported that Iceland's delivery team refused to hand over alcohol to the teenage daughter of one of its researchers.

See also:

09 Apr 01 | Business
The billion pound grocer
21 Nov 01 | Business
Sainsbury's profits edge higher
15 Jan 02 | Business
Tesco loses sales edge
Internet links:


The BBC is not responsible for the content of external internet sites

Links to more Business stories are at the foot of the page.


E-mail this story to a friend

Links to more Business stories