BBC NEWS Americas Africa Europe Middle East South Asia Asia Pacific Arabic Spanish Russian Chinese Welsh

 You are in: Business
Front Page 
UK Politics 
Market Data 
Your Money 
Business Basics 
Talking Point 
In Depth 

Commonwealth Games 2002

BBC Sport

BBC Weather

Tuesday, 29 January, 2002, 12:54 GMT
Orange claims UK lead
Orange/Vodafone graphic
European mobile phone operator Orange has said that it is now the market leader in the UK, knocking Vodafone back to second place.

Releasing its latest subscriber figures, Orange said that it is now the "largest operator in terms of active customers", after the number of its UK customers grew by 2.6 million to 12.4 million.

New numbers from Vodafone showed that it had 13.2 million UK customers by the end of 2001, but not all of these users were classed as 'active.'

Despite increasing their number of users, both companies saw falls in average revenues per customer.

Measuring success

Overall, Orange said its customer base rose 29% to 39.3 million during 2001, while revenues were up 25% to 15bn euros (9bn, $12bn).

Vodafone said it had 99.9 million customers worldwide by the end of 2001, although last week it announced that it has subsequently passed the 100 million mark.

As more and more people get mobile phones, and the scope for new sales reduces, mobile operators are concentrating on earning as much money as they can from each customer.

Vodafone chief executive Sir Christopher Gent
Vodafone's Chris Gent says average revenue figures are 'stabilising'
As a result, the average revenue per user - or ARPU - measure has become more significant than the number of customers in order to measure the success of mobile phone firms.

Orange's ARPU fell from 280 to 246 in the UK, and from 426 euros to 392 euros in France.

But it is now concentrating on the more lucrative contract market, as opposed to prepay phones, and said it had begun to see the benefits in the UK in recent months.

"In the UK we have achieved the second successive quarterly increase in average customer revenues," said deputy chief executive Graham Howe.

"Despite the rapid growth of our customer base we may be approaching, sooner than expected, the point when overall average revenues start to grow."

Vodafone said its annual ARPU dropped seven pounds to 274 in the UK over the October to December period.

It also fell back in Germany but held firm in Italy.

Vodafone's chief executive Chris Gent said that adjusting for seasonal factors, ARPU "continues to stabilise."

Subscriber comparisons

Orange now claims it has toppled Vodafone as the UK's leading mobile operator.

In defining customer numbers Orange said it excludes "any customer who does not make at least one outgoing call or receive fewer than four incoming calls a quarter."

It said if it adopted "the less stringent definition of other operators" its UK numbers would be 656,000 higher.

Meanwhile Vodafone says it defines active customers as those "who have made or received a chargeable event in the last three months."

In the UK, Vodafone said 84% of its customers were defined as active - implying an active UK customer base of about 11.1 million.

On Monday, Virgin Mobile, the mobile phone group which is a joint venture between Virgin and Deutsche Telekom's One2One, said it had gained 1.5 million customers in the two years since formation.

Analysts say the venture has managed to increase its user base relatively quickly as it has targeted the prepay market, which other operators are increasingly turning away from.

Analyst Mark Newman
"A lot of growth in the UK has been on the back of pre-paid mobile phone services."
Orange deputy chief executive Graham Howe
"We are leading by a fair way at the moment"
The BBC's Sarah Pennells
"Text messaging only accounts for a small percentage of revenue"
See also:

06 Sep 01 | Business
Customers flock to Orange
22 Mar 01 | Business
Orange sets date for mobile upgrade
13 Feb 01 | Business
Investors lose on Orange debut
29 Jan 02 | Business
France Telecom gets Orange boost
07 Jan 02 | Business
Oftel squares up to mobile firms
Internet links:

The BBC is not responsible for the content of external internet sites

Links to more Business stories are at the foot of the page.

E-mail this story to a friend

Links to more Business stories