The FSA gives firms only a limited time to deal with complaints
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BBC Radio 4's Money Box was broadcast on Saturday, 18 October, 2003 at 12:04 BST.
The programme was repeated on Sunday, 19 October, 2003 at 21:02 BST.
A number of leading insurers have admitted they are currently unable to process endowment complaints in the eight weeks they are given by the FSA, due to the sheer volume of claims.
We spoke to Walter Merricks, Chief Financial Ombudsman and Stephen Sklaroff, deputy director general at the Association of British Insurers.
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Money Box survey:
Recent programme:
Street collections
This week Moneybox investigated the private companies employed to collect for charities on the streets.
Just how much of your cash is going to the good cause involved? Louise Greenwood reported.
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Precipice bonds
What do you do if you think you were mis-sold but your IFA has gone bust?
RJ Temple went into liquidation in July. But what does this mean for customers with claims? Would there be any money to pay compensation?
The Lighthouse Group has bought part of RJ Temple's assets, and formed Temple Financial Planning. So is Lighthouse responsible for any of RJ Temple's liabilities?
We spoke to Lighthouse Chief Executive Malcolm Streatfield, and asked Ros Kitley of KPMG whether people with valid claims are likely to see any compensation.
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Lloyds current account
A current Lloyds advert is inviting people to "join the rush to Lloyds" and take advantage of a market leading 4.2% on its current account.
But the offer is only open to new customers, much to the annoyance of many current Lloyds account holders. Money Box investigated.
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Savings rates
We were joined by Anna Bowes of Chase de Vere to look at some of the good deals in the fixed rate savings market.
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Best rates
Presenter: Paul Lewis
Producer: Jennifer Clarke
Reporter: Louise Greenwood
Web Producer: Nathalie Knowles
Researcher: Diane Richardson
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