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Monday, January 4, 1999 Published at 09:42 GMT
Getting closer to the audience ![]() By Nic Newman, Editor of Newstalk Technology is changing the traditional relationship between broadcasters and their audiences. For most of its short history, broadcasting has been something of a one way street. Messages have flowed in a steady stream from studio to home but very few have gone in the opposite direction. The tendency has been for the broadcasting elite to hold on to its privileged position, to strictly control access to the airwaves.
Such programmes may have been born out of necessity but their popularity today is unquestioned. And all this has happened at the same time as changing technology has made it easier for broadcasters to link up with their audiences. Clearer telephone lines have helped but the arrival of the fax machine and e-mail has taken communication a stage further, providing listeners with an armoury of weapons with which to contribute, encourage, question or criticise. And now there's the Internet which is opening up new channels of communication and interactivity.
Although much of the chat on the net is undoubtedly banal and repetitive, it is also increasingly possible to find discussion which both engages the intellect and provides new insights. The BBC News website now runs a variety of 'Talking Points' on the week's top news stories and frequently the contributions add weight to the existing news stories as well as providing ideas for the BBC to develop a story. In this way users are not just passively reading or listening to the news but are actively engaging with the content and even contributing to the news.
The BBC News site now gets around 5 million page views a week - and almost every major US and European broadcaster is now beginning to realise the importance of this new medium both as a way of engaging new audiences and supporting old ones. It's against this background that Newstalk aims to combine the immediacy and vitality of the radio phone-in with the extra interactive dimension offered by the Internet. The programme will be able to draw on comments from the thousands of people who e-mail the BBC News Online web site as well as the traditional BBC World Service radio audience. Users of the Internet will not only be able to contribute to the programme by e-mail they will also be able to hear it on their computer and see Presenter Robin Lustig live via a Webcamera positioned in his Bush House studio.
These new techniques also offer a chance for more listeners to interact directly with BBC broadcasters. Each week on Newstalk a BBC correspondent will take questions - via phone or e-mail - directly from listeners. More questions will be taken later and posted on the website and there_ll be a full transcript of the conversations too. This may sound like a collection of trendy gimmicks but in reality it is just the start of a process which is seeing broadcasters all over the world taking the opinions of its listeners and viewers more seriously. The BBC has one of the most sophisticated and cosmopolitan audiences in the world, getting more of you to participate directly on air can only enhance the range and vitality of our programmes Newstalk is on air every Sunday at 1405 GMT. |
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