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Thursday, 16 May, 2002, 06:11 GMT 07:11 UK
AUDIO/VIDEO

A surgeon carries out an operation
Managers blamed for cancelled operations
Thousands more UK patients could be treated every year on the NHS if hospitals improved the way they work, an official report suggests.

real 56k
Also:
Head of the Audit Commission, Sir Andrew Foster: "One of the worst problems... is key staff taking unexpected holidays"   real 28k
NHS Chief Executive Nigel Crisp: "The rate of cancellations for individual operations is less than one percent"   real 28k
Managers blamed for cancelled operations
Thousands more UK patients could be treated every year on the NHS if hospitals improved the way they work, an official report suggests.

A surgeon carries out an operation
real 56k
Also:
Head of the Audit Commission, Sir Andrew Foster: "One of the worst problems... is key staff taking unexpected holidays"   real 28k
NHS Chief Executive Nigel Crisp: "The rate of cancellations for individual operations is less than one percent"   real 28k

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Head of the Audit Commission, Sir Andrew Foster: "One of the worst problems... is key staff taking unexpected holidays"
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NHS Chief Executive Nigel Crisp: "The rate of cancellations for individual operations is less than one percent"
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The BBC's Sophie Hutchinson reports
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