Do you know your consumer rights?

What can you do with that unwanted cafetiere - the fourth to add to your "collection"? And what are your rights when returning goods bought in the new year sales? Empower yourself by answering our consumer rights quiz.

1: You live in Britain and have bought goods via the internet from a foreign company. If they are faulty, under which country's laws will you have to pursue your claim?
a) The UK
b) The country in which the trader is based
c) The country in which the trader's internet service provider (ISP) is based
d) No country's laws apply to cyberspace


Click here for the answer to question 1

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2: Your auntie has given you another cardigan for Christmas, when you really wanted a Jeffery Archer book. Can you return the cardigan and demand the money back?
a) Yes, if you haven't worn it and have a receipt
b) Yes, provided you haven't left cranberry sauce stains on it
c) No, but they have to give you a credit note, to spend on something else
d) No, if it isn't defective, they don't have to take it back


Click here for the answer to question 2

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3: Your child's new doll has fallen apart almost before it's out of the box, but you threw away the receipt. Can you still get a refund or replacement?
a) No, a receipt is the only legal proof of purchase
b) No, even with a receipt once you give a present away your contract with the trader in null and void
c) Yes, if you can produce another proof of purchase, such as a credit card bill or cheque stub
d) Yes, it's up to the trader to prove you did not buy it from them


Click here for the answer to question 3

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4: You're at the sales and spot a Ming vase with a price sticker saying "£1". When you try to buy it the shop owner says the tag was mistaken and the real price is £1,000. Are you entitled to take it for a pound?
a) Yes, a trader must honour a price tag, even if it's wrong
b) No, you have to agree a new price halfway between the mistaken tag and the actual value
c) No, if the discrepancy between the tag and actual value is £999 or more the trader does not have to sell it to you
d) No, a trader is not obliged to sell you anything, regardless of the price tag


Click here for the answer to question 4

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5: You buy a hotwater bottle in the sales for a fraction of the original price. It leaks, but the trader says you can't have a refund or exchange because it was reduced. Are they right?
a) Yes, reduced items are not covered by the Sale and Supply of Goods Act 1994
b) Yes, by paying a reduced price the buyer surrenders their right to expect a product to be in full working order
c) No, you can have a refund or exchange provided you return the bottle before the trader's sale ends
d) No, a sale item must still be in the same working order as any full price product, provided you are not alerted to any damage when you buy it


Click here for the answer to question 5

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6: After a month of gentle use, the stereo you were given for Christmas gives up the ghost, but your 30-day manufacturer's guarantee has expired. Time to buy a new hi-fi?
a) Yes, genuine faults should be apparent within 30 days of reasonable use
b) Yes, by accepting a guarantee you surrender your other rights
c) No, you can exchange a faulty item for up to 90 days after purchase
d) No, you still have the right to seek repairs, a refund or a replacement no matter when the guarantee expires


Click here for the answer to question 6

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7: The party dress you bought at a street market falls apart before you even arrive at your New Year's bash. You remember the stall displayed a "No refunds" sign. Cut the dress up for dusters and forget your money?
a) No, such signs are illegal. You can still expect a refund
b) No, you can still expect an exchange or the cost of repairs
c) Yes, open-air markets are not covered by the Sale and Supply of Goods Act 1994
d) Yes, unless you queried the sign, you agreed to the trader's terms when you handed over your money


Click here for the answer to question 7

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8: You took a coat you didn't like back to the shop. The trader refused to give you a refund, but offered a credit note instead. Looking around, there's nothing else you want. Are you stuck with the credit note?
a) Yes, you accepted it and there's no going back
b) Yes, but you can buy a cheap item and expect the difference in money
c) No, if you haven't left the premises you can give the credit note back
d) No, a trader must offer a product you want or give you your money back


Click here for the answer to question 8

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9: You ordered a new TV to arrive in time for Christmas Eve. Christmas is over and still no TV. Can you cancel your order?
a) No, the trader has until 30-days after the agreed delivery date
b) No, not if the delivery date falls within seven days of a public holiday
c) Yes, if you made it clear the delivery date was part of the contract
d) Yes, you can cancel a contract whenever you like if you are not in possession of a product


Click here for the answer to question 9

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10: The TV arrives direct from the factory, but there is a scratch on it. The shop you bought it from says you have to take up your dispute direct with the manufacturer. True or false?
a) True. If the item doesn't cross the threshold of the shop, it's none of the trader's business
b) True. Manufacturing faults are always the concern of the maker
c) False. Shops, not manufacturers, are obliged to deal with the complaints of the final consumer
d) False. The shop must take responsibility, provided you have checked the TV while the deliver driver is still in your home
Click here for the answer to question 10

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ANSWERS
1: b)

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. 2: d)

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. 3: c)

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. 4: d)

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. 5: d)

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. 6: d)

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. 7: a)

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. 8: a)

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. 9: c)

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. 10: c)

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