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Page last updated at 20:02 GMT, Sunday, 14 December 2008

How Christmas works: Presents

Gift catalogue companies Scotts of Stow and The Original Gift Company send out up to three million items ordered by customers in the run up to Christmas from their head office in Swindon.

Staff show us behind the scenes at their distribution centre and explain the process of getting presents from manufacturers to customers.

Planning for the busy festive period takes several months, as group brand director Victoria Laws explains.

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