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Page last updated at 17:09 GMT, Friday, 14 October 2011 18:09 UK

Cash machine confusion

Quantitative easing is announced
BBC Radio 4's Money Box
Saturday, 15th October 2011 at 1204 BST on Radio 4 and Online

What rights do you have if a cash machine you try and withdraw money from doesn't issue you the cash, but your account is still debited? Since 2009, new laws mean banks must be able to prove you received the cash or refund your account.

But two years on, are the banks following the rules? Bob Howard reports:


Rise in state pension age is delayed

The Government has announced that the planned rise in the state pension age to 66 will be delayed until October 2020 in a move that will benefit thousands of people, especially women. The original proposals in the Pensions Bill meant that women faced an increase in their state pension age to 65 from November 2018, followed by a further one year increase to 66 from April 2020. That would have resulted in 33,000 women waiting an extra two years before they could claim their state pension. The new timetable will cap the increased wait to a maximum of 18 months, costing taxpayers just over £1bn.

The Pensions Minister Steve Webb speaks to the programme. We also hear from Joanne Segars, Chief Executive of the National Association of Pension Funds (NAPF).


Claims companies promise council tax refund - but are they worth the fee?

The government is warning people to beware of unscrupulous companies who promise they can win you a council tax refund. The Valuation Office Agency say people are being approached by claims companies who insist they are in the wrong band and promise to get them into a lower one. While not all claims companies guarantee success, they all do charge a fee for something you can do yourself for free.

Fiona Woods reports and Paul Lewis is joined in the studio by Martin Lewis of

How good a deal are structured products?

More than ten billion pounds a year is still being invested in what are called 'structured products'. There are a number of versions of these investments but all share one aim - to give you some of the gains of market rises while protecting your money from the falls. That is done by giving a guarantee that your investment will not fall below the sum you originally invested - or in some cases will not fall below except in exceptional circumstances. But any guarantee is only worth as much as the firm making it. And if that firm goes bust you still stand to lose the lot. So are people sensible to put so much money into structured products?

Paul Kelly from Parker Kelly Financial Services and Justin Modray of Candid Money speak to the programme.

BBC Radio 4's Money Box is broadcast on Saturday at 1204 BST and repeated on Sunday at 2102 BST.

Money Box



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