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Page last updated at 16:46 GMT, Thursday, 29 September 2011 17:46 UK

Money Box Live: Energy and energy saving

Gas ring
BBC Radio 4's Money Box Live
Wednesday, 5 October 2011 at 1502 BST On Radio 4 and Online

The last of the 'big six' energy companies, EDF, announced recently that it is to raise gas prices by 15.4% and electricity prices by 4.5% for domestic customers from this month.

EDF said it had absorbed wholesale price rises for as long as possible before being forced to raise costs for customers.

EDF follows the other five major energy suppliers - British Gas, Scottish Power, Scottish & Southern Energy, Npower and E.On, in announcing price hikes. The regulator, Ofgem, is studying whether higher prices are justified.

Is this a good time to switch to a fixed rate energy deal?

How long will it take to switch?

Do you need help understanding your bill or the many different tariffs on offer?

What help is available for low income households?

Can you get a refund if you pay too much?

How do you complain about an energy dispute?

If you want to install solar panels or heat pumps to cut your energy use, what should you bear in mind?

Paul Lewis was joined by:

• Karen Lawrence, Energy Saving Trust

• Phil Levermore, Ebico

• Ann Robinson, uSwitch

• Ian Peters, British Gas

Presenter: Paul Lewis
Producer: Lesley McAlpine

Money Box



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29 Sep 11 |  Moneybox


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