BBC Home
Explore the BBC
BBC News
Launch consoleBBC NEWS CHANNEL
Page last updated at 19:38 GMT, Friday, 12 March 2010

Solicitors used by Cartel Client Review are shut down

Cartel Client Review customer files in boxes
BBC Radio 4's Money Box
Saturday, 13 March 2010 at 1204 GMT On Radio 4 and Online

A firm of solicitors used by one of the biggest claims management companies in the UK has been shut down by the Solicitors Regulation Authority.

Consumer Credit Litigation Solicitors handled tens of thousands of cases on behalf of Cartel Client Review.

Last month, Money Box revealed that the two firms were being investigated, because customers were complaining they had paid hundreds - often thousands - of pounds to have these firms bring claims against their lenders, and seen nothing for that money.

Ruth Alexander reports on what the latest developments could mean for customers.

Related information:


Millions of us buy things over the phone or online everyday and that involves giving out a lot of personal and financial information.

Most people assume those details are being treated confidentially by the retailer. However, some listeners have contacted Money Box to say they have spotted mystery debits on their bank or credit card statements from companies that at first sight they have never knowingly shopped with.

Two Money Box listeners tell us about their experiences.

The programme also hears from David Smith, deputy commissioner at the Information Commissioner's Office.

Related information:

Lack of Interest

Money Box has been contacted by customers who bank online with Halifax, annoyed that it is now harder to see what interest they are earning on their savings accounts.

Previously when they logged into their online account, the savings rate paid would be shown automatically. That is no longer the case.

Gillian Lacey-Solymar has been looking into it.

Related Information:

Frozen Pensions

More than half a million UK pensioners who live overseas could get a bigger state pension in future if the European Court of Human Rights finds in their favour on Tuesday.

They mainly live in countries like Canada, Australia, and New Zealand and the UK pension they get has been frozen at the rate when they first began receiving it.

The annual inflation increases are not paid, leaving some people with pensions which are half what they would be if they lived in the UK. A campaign by those pensioners affected by this has been running for more than 20 years.

But successive UK governments have been unwilling to change the law. John Markham from the International Consortium of British Pensioners joins the programme.

Related Information:

Payment Protection Insurance

More than 2.5 million people sold insurance on their loan repayments could share £3.5 billion compensation, under plans revealed by the financial watchdog this week.

The figures quoted are estimates and could rise or fall depending on how the industry reacts to the plans and how many people come forward with complaints.

However, it ranks as one of the biggest financial mis-selling scandals for years.

Most of those that lost money did not have very much in the first place - a point we have been making since Money Box first warned about Payment Protection Insurance in 2005.

So why has it taken nearly five years to get action?

Money Box speaks to Dan Waters its Director of Conduct Risk.

BBC Radio 4's Money Box was broadcast on Saturday at 1204 GMT and repeated on Sunday at 2102 GMT.

Money Box



Download or subscribe to this programme's podcast

Podcast Help

The BBC is not responsible for the content of external internet sites

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

banner watch listen bbc sport Americas Africa Europe Middle East South Asia Asia Pacific