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Last Updated: Wednesday, 31 January 2007, 06:48 GMT
Action on silent callers
Graham Satchell's update on silent calls
Graham Satchell's update on silent calls
For three years, Breakfast has been following a story about people who are plagued by silent calls. >

It's a tactic used by companies to make marketing phone calls to potential customers.

The companies make multiple calls at once, using an automated system.

But they don't have enough operators to handle all the calls which means many or the recipients answer their phone and find no one at the other end.

Some elderly people, who are at home all day often have to deal with several calls a day which can be very distressing.

Silent callers fined
Carphone Warehouse 35,000
Toucan 32,500
Space Kitchens 45,000
Bracken Bay Kitchens 40,000

But now four companies have finally been fined by Ofcom for making the so-called 'silent calls'.

Some of the companies involved will have to pay out a total of more than one hundred and fifty thousand pounds.

  • Breakfast's Graham Satchell has been following the story for three years - watch his update form the link to the right
  • Carphone Warehouse was the best known company to be fined. It will have to pay 35,000; Ofcom can impose a maximum fine of 50,000.

    The company said: "We accept Ofcom's findings that relate to the period of April to July 2006 and sincerely apologise to anyone who received a silent call.

    "We have made significant progress since then and are now fully compliant with all Ofcom silent call regulations."

    What can I do about silent calls?

    If you're having problems with silent calls, one of the things you can do is register with the Telephone Preference Service which may help to reduce the number of marketing calls you get.

    Follow the link to the right of this page.

    You can also read more about this story from our archive over the past three years, again, look for the links to the right of this page.

    Graham Satchell's update on silent calls

    BBC Breakfast


    Update: Silent calls
    03 Nov 06 |  Breakfast
    Silent calls - one year on
    30 Oct 06 |  Breakfast
    Tracing the silent callers
    15 Jun 05 |  Breakfast
    Silencing the silent calls
    05 May 05 |  Breakfast
    How to stop silent phone calls
    07 Nov 03 |  Breakfast

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