Page last updated at 11:36 GMT, Friday, 25 September 2009 12:36 UK

Dial-a-Ride rejections increase

Heather Hawkes, whose mother Stella uses the Dial-a-Ride service

Heather Hawkes says her elderly mother Stella has been disappointed by Dial-a-Ride

Disabled and elderly people in London are finding it more difficult to book a journey with Dial-a-Ride.

Figures obtained by the Liberal Democrats show the number of rejected journeys has risen to 150,000 a year.

The problems have arisen since Transport for London (TfL) introduced a new centralised booking system in 2008.

A TfL spokesman said demand for the free service had increased. But he said it still managed to accommodate 91 out of 100 requests.

But the Liberal Democrats say the figure show 400 users a day are failing to get the journeys they want.

Let down

Heather Hawkes, a daughter of a Dial-a-Ride member, said: "I feel let down and I feel sad for mum because I know she looks forward to going to this club once a month.

"When she phones Dial-a-Ride they say, they'll let you know, or it is too far, or it doesn't have the buses.

"I feel sad because she only uses it once a month."

A TfL spokesman said: "Dial-a-Ride services have been getting better, and that - coupled with the fact that it has been free since January 2008 - means we've seen an increase in demand.

"We know refusals are disappointing, but when members can be flexible on timings, we can almost always find a way to accommodate their request and so far this year we have managed to accommodate 91 out of 100 trip requests.

"If members are unable to get the journey they want through Dial-a-Ride, there are alternatives available such as the Taxicard and Capital Call schemes".

But a London Liberal Democrats spokesman said: "It is time that [London Mayor] Boris Johnson and TfL stopped making excuses and started to address this serious situation."

Dial-a-Ride users make 1.2 million trips each year, on 350 minibuses.

Print Sponsor

Dial-a-Ride scheme is under fire
23 Dec 08 |  London
Dial-a-Ride fares to be abolished
08 Oct 07 |  London
'Lifeline' bus service withdrawn
24 Sep 07 |  Derbyshire

The BBC is not responsible for the content of external internet sites

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit


Sign in

BBC navigation

Copyright © 2017 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific