A high street bank has said sorry to a customer after sending him a debit card containing the words "Dick Head".
NatWest said it had launched an inquiry after Chris Lancaster, 18, of Tiptree, Essex, received a cash card with the wording: "Mr C Lancaster Dick Head".
A NatWest spokesperson said on Wednesday: "We have apologised unreservedly to Mr Lancaster."
The spokesperson added: "This is completely unacceptable and we have launched an investigation."
The Solo card was a replacement for one Mr Lancaster had lost.
He said he saw the insulting words as he was about to hand over his new card to pay for goods in a supermarket and was so embarrassed he put the card back in his wallet.
As well as apologising, he said NatWest had promised to pay him compensation.