Page last updated at 16:28 GMT, Sunday, 21 March 2010

Wheelchair user 'let down' by BA

Anthony Carter
Mr Carter travels alone with two wheelchairs and luggage

A paraplegic tennis player says he feels let down by British Airways after being "stranded" in north-east England because of the strike action.

Anthony Carter, of London, had been due to fly home on Saturday after competing in a tournament in Sunderland.

The 21-year-old, who was travelling alone, had his flight cancelled leaving it difficult for him to return home with two wheelchairs, luggage and kit.

BA has apologised to Mr Carter and said they would contact him in person.

Two wheelchairs

Cabin crew are into the second day of a three-day strike. They also plan to strike for four days from 27 March.

Mr Carter, who is a student from Kingston, London, said BA should have contacted him with alternative travel information.

He said: "I've been stuck here really. I struggled trying to find out if my flight was cancelled. It's been really tough for somebody in my situation, it's not been good."

Mr Carter said he flies with BA as it is the best way for him to commute when he is competing because he has two wheelchairs, luggage and kit to carry, alone.

The original flights were booked months in advance.

Mr Carter was offered a 0530 GMT flight on Sunday, but he said that, with his needs, this was impractical.

'No compensation'

He has decided to travel on the train back to London and friends are transporting his kit back separately.

He added: "BA have really let me down. They haven't tried to compensate me in any way. I am really disappointed with them."

A spokeswoman from BA said the company had announced contingency plans early last week about services in the event of industrial action.

She said: "Where possible we would make arrangements for customers to travel on another carrier."

She said they had reinstated a number of flights, including three services between Newcastle and Heathrow on Sunday.

Print Sponsor

Union urges BA board to intervene
21 Mar 10 |  Business

The BBC is not responsible for the content of external internet sites

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit


Sign in

BBC navigation

Copyright © 2019 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific