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Last Updated: Monday, 13 November 2006, 09:21 GMT
Deal over train ticketing strike
Train ticket machines
The union claimed staff were being replaced by ticket machines
Strike action involving ticketing staff at rail firm GNER has been resolved, according to management and unions.

Members of the Transport Salaried Staffs' Association (TSSA) began industrial action on Friday, citing concerns about job security.

GNER denied union claims that it plans to close ticket offices, and said there will be no compulsory redundancies.

Weekend talks resulted in an agreement between the two sides, which will now be put to union members.

TSSA Spokesman Brian Brock said: "We had all-night discussions and we have sorted almost everything out."

'Continued professionalism'

TSSA members were refusing to issue tickets bought online, forcing customers to collect them from automated machines.

Industrial action was approved last week, over union claims that GNER was closing its windows and counters service, and installing more fast ticket machines.

A GNER spokesman said: "It is expected that the agreement will be ratified by TSSA members at GNER travel centres over the next seven days, before the action is officially called off.

"In the meantime GNER travel centres will continue to operate as normal.

"GNER welcomed the outcome of the discussions. The company commended its travel centre staff for their continued professionalism and for maintaining their high service standards whilst discussions were being held.

"Planned changes to the retail environment reflect a shift towards more online custom.

"Implemented gradually over the next five years, and only after further consultation, the changes will offer passengers more choice and convenience in the way they buy their rail tickets."

Rail staff reject online tickets
09 Nov 06 |  England

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